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What You Need to Know Before You Start

These legal terms define how lukury89 operates and what rules apply to your account. Availability depends on local law and is only active in eligible regions — read through these conditions carefully before opening or continuing to use your account.

Account Eligibility ConditionsDANA, OVO, GoPay Usage TermsData Handling PolicyPlatform Access RulesUser Rights and Requests
lukury89 What You Need to Know Before You Start
LEGAL CONTACT PATHS

How to Reach Us on Legal and Policy Matters

If you have a question about how your data is held, want to request a correction, or need to understand how a specific policy clause applies to your account, our support team handles these directly. Reach us through any of the channels below — keep your registered account details ready so we can locate your file without delay.

Live Chat Open the chat widget from any page. Have your account ID ready and state that your query is a legal or policy matter so the agent prioritises it correctly.
Email Support Write to our support address with the subject line 'Legal Query'. Include your registered name and the wallet type linked to your account — DANA, OVO or GoPay.
Account Help Centre Log into your account and navigate to the Help section. Select 'Policy and Legal' from the topic list to submit a structured request that routes directly to the right team.
ACCOUNT SECURITY STANDARDS

How We Protect Your Data and Account Access

Security and transparency around your data are not optional extras — they are the conditions under which your account operates. Here is how we handle the four areas that matter most to you as an account holder in Indonesia.

Data Handling

Account data — including the wallet identifiers for DANA, OVO and GoPay — is stored with encryption at rest. We access it only to verify transactions and deliver account support.

Cookie Policy

We use session and preference cookies. Session cookies expire when you close the browser. Preference cookies remember your wallet choice and language setting across visits.

Account Security

Login is protected by OTP verification sent to your registered contact. If you notice any login you did not initiate, use the account lock option immediately and contact support.

Data Retention and Requests

We retain your transaction and account records for the period required under our retention schedule. To request access, correction or deletion of your data, contact us via email with 'Data Request' as the subject.

Your Legal and Policy Questions

These are the questions we get most often about how our terms, data practices and account conditions actually work. If your question is not here, reach us through live chat or email — keep your account ID and wallet type handy when you do.

These terms apply to anyone who opens or accesses an account on this platform. Access is only permitted where local law allows it, and you confirm eligibility when you register.

Your wallet details are used solely to process deposits and withdrawals. We do not share that information with parties outside the transaction verification process.

Yes. Email our support team with the subject 'Data Request', include your registered name and account ID, and we will respond with the details we hold within a reasonable timeframe.

We notify you through your registered contact before material changes take effect. Continuing to use your account after that date means you accept the updated terms.

Contact our support team before the effective date of the change. We will process your account closure and any open wallet balance through your linked DANA, OVO or GoPay account.

Availability depends on local law. We do not confirm access for specific cities or provinces — you are responsible for checking whether use is permitted in your area.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.